Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $4 billion in written premium as of 2021, C&F enjoys an “A” (Excellent) financial strength rating by A.M. Best. C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021. Crum & Forster Services India (CFSI) is an India subsidiary of Crum & Forster Inc. The objective is to provide digital and IT services to C&F business units by creating autonomous squads focused on a specific product or a business team.

For more information about Crum & Forster, please visit our website: www.cfins.com

The position

IT Helpdesk Specialist technicians are in charge of daily setups, deleting, and maintaining individual user accounts. The technician is responsible for application provisioning, share drive access, and email configurations. Individual must be self-motivated, able to work independently, with an analytical mindset.

Key Responsibilities:

• Assist with team projects and new initiatives
• Basic knowledge and understanding of MS Active Directory, Organizational Units, and AD Groups
• Configure and/or modify Active Directory user accounts
• Provision security access to shares, applications, and email on multiple platforms 
• Responsible for Onboarding New Hires, Transfers, and Terminations of employees and Contractors
• Tier 1 user support requests via ticketing system and/or email
• Familiarity with two factor authentication; setup and support
• Provision and support external/internal audits
• Adhere to strict rules and regulations when following procedures as per company policies and SOX Government/Compliance guidelines
• Create and update documentation, policies, and procedures
• Work closely with business users and support teams to ensure exceptional service and support
• Provide support outside of normal business hours to address issues or new initiatives

Qualifications

• Security Certifications or 3-5 yrs. working experience preferred.
• Familiar with Microsoft Windows 10 and Servers 2012, 2016
• Prior experience with Windows Active Directory and Office 365 required
• Knowledge of Microsoft Exchange; Outlook configuration and administration
• Self-starter with proven ability to work independently and within a technical team
• Strong communication (written and oral) and interpersonal skills
• Excellent organizational, multi-tasking, and time-management skills
• Adaptive, responsive with can-do attitude and an eagerness to help others

#LI-MS

#LI-HYBRID

The objective is to provide digital and IT services to C&F business units by creating autonomous squads focused on a specific product or a business team.

=